Shipping & Returns

SHIPPING

Orders are typically processed in 1 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

DOMESTIC SHIPPING RATES AND ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout. 

IN-STORE PICKUP

You can skip the shipping fees with free local pickup at 312 Birch Drive, Kalida, Ohio 45853. After placing your order, your order will be prepared and ready for pick up at which time you will be notified.  Your order will be waiting for you in the pickup box at the front door.  If for some reason your order is not there, please ring the doorbell.  

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you believe there is an issue with your order shipment, please contact us at kleman.haven@gmail.com with your name and order number, and we will look into it for you.

RETURNS

While we cannot offer returns at this time, please contact us to let us know of a question or problem. We will do our best to make it right. 

DAMAGES & ISSUES

Please let us know immediately if the item is defective, damaged or if you received the wrong item, so that we can take care of that for you.